We have compiled a list of our most frequently asked questions to help aid with any questions or queries you may have. If there is any question we haven't answered below please feel free to contact us.
What is a Peli case?
Peli cases are waterproof hard cases manufactured by the Peli brand, world-renowned for protecting important equipment across a number of industries.
There are three main ranges: Protector, Storm & Air; each with their own unique qualities, range of sizes and configuration options.
Find out more about each range here.
What is the difference between Peli and Pelican?
Do you sell the same products as Pelican?
While we can't guarantee all Pelican products will be stocked on our site, the cases sold on our site remain the same, albeit with slightly different branding.
Do you have a size guide for the cases?
When will I receive my order?
Providing the item is in stock, orders placed before 3:00pm from Monday - Thursday will be processed on the same day for next day delivery to a UK Mainland address.
Orders placed after this will be processed the next working day. Orders placed on a Friday will be processed the following Monday for a Tuesday delivery.
What delivery options do you offer?
We offer Next Working Day Delivery if the order is placed before 3:00pm.
Can I track my order?
What happens if I receive the wrong item?
When will an item be back in stock?
What payment types are accepted?
We accept all major credit/debit cards, as well as Purchase Orders for business customers with a credit account.
Do you ship to the Channel Islands and do you charge VAT
Yes, we do ship to the Channel Islands, but these orders must be placed over the phone. Orders shipped to the Channel Islands are exempt from VAT. Please be aware that shipping rates may vary depending on the product(s) purchased and delivery may take up to 3 working days.
Do you offer International shipping?
We only offer shipping to customers in the UK, Highlands and Islands.
How do I return a product?
What does my Lifetime Guarantee cover?
The famous Peli Lifetime Guarantee covers any breakage or defects in workmanship that have not been incurred intentionally, or as a result of a user modification.
For full details on what is covered, take a look at the Peli Lifetime Guarantee page.
Can I order replacement parts?
What inserts are available for my case?
What is Pick N Pluck Foam?
Pick 'n' Pluck foam layers are made up of pre-scored cubes (measuring approximately 1cm2 each, depending on the case), so you can easily pluck out sections as required, creating a foam insert tailored to your gear.
Our handy guide explains all the benefits of Pick n Pluck foam, as well as how to create your insert.
What are Padded Dividers?
How do I set up my Padded Divider Set?
What is TrekPak?
TrekPak is a simple, innovative and customisable divider system for Peli cases, allowing flexible adjustment of dividers as your gear needs change, giving you full control over how you store your equipment.