Frequently Asked Questions

We have compiled a list of our most frequently asked questions to help aid with any questions or queries you may have. If there is any question we haven't answered below please feel free to contact us.

What is a Peli case?

Peli cases are waterproof hard cases manufactured by the Peli brand, world-renowned for protecting important equipment across a number of industries.

There are three main ranges: Protector, Storm & Air; each with their own unique qualities, range of sizes and configuration options.

Find out more about each range here.

What is the difference between Peli and Pelican?

Peli is simply the brand name of Pelican throughout Europe.You can learn more about the difference between Peli and Pelican here.

Do you sell the same products as Pelican?

While we can't guarantee all Pelican products will be stocked on our site, the cases sold on our site remain the same, albeit with slightly different branding.

Do you have a size guide for the cases?

We do have a size guide with plenty of information on how to use the site features to find the case that is best suited to you.

When will I receive my order?

Providing the item is in stock, orders placed before 3:00pm from Monday - Thursday will be processed on the same day for next day delivery to a UK Mainland address.

Orders placed after this will be processed the next working day. Orders placed on a Friday will be processed the following Monday for a Tuesday delivery.

What delivery options do you offer?

We offer Next Working Day Delivery if the order is placed before 3:00pm.

Can I track my order?

You will receive an email containing your tracking information. If you haven't received an email, feel free to get in touch and we can track the order for you.

What happens if I receive the wrong item?

On receipt of the incorrect item, head to our returns page and fill out a request for return. Our customer service team will endeavour to get the issue resolved as soon as possible.

When will an item be back in stock?

Our customer service team should be able to assist with any queries on stock.

What payment types are accepted?

We accept all major credit/debit cards, as well as Purchase Orders for business customers with a credit account.

Do you ship to the Channel Islands and do you charge VAT

Yes, we do ship to the Channel Islands, but these orders must be placed over the phone. Orders shipped to the Channel Islands are exempt from VAT. Please be aware that shipping rates may vary depending on the product(s) purchased and delivery may take up to 3 working days.

Do you offer International shipping?

We only offer shipping to customers in the UK, Highlands and Islands.

How do I return a product?

The product must be in saleable condition and in its original packaging to qualify for a return. Take a look at the Delivery & Returns Policy for information on how to request a return.

What does my Lifetime Guarantee cover?

The famous Peli Lifetime Guarantee covers any breakage or defects in workmanship that have not been incurred intentionally, or as a result of a user modification.

For full details on what is covered, take a look at the Peli Lifetime Guarantee page.

Can I order replacement parts?

Replacement parts such as latches, handles and wheels can be sent out on request, subject to availability.

What inserts are available for my case?

What is Pick N Pluck Foam?

Pick 'n' Pluck foam layers are made up of pre-scored cubes (measuring approximately 1cm2 each, depending on the case), so you can easily pluck out sections as required, creating a foam insert tailored to your gear.

Our handy guide explains all the benefits of Pick n Pluck foam, as well as how to create your insert.

What are Padded Dividers?

Padded divider sets are a great option for protecting gear setups that frequently change. They provide excellent protection and can be easily reconfigured when needed due to their Velcro attachment.

How do I set up my Padded Divider Set?

To learn how to set up your Padded Divider Set, take a look at the tutorial video on our Resources page.

What is TrekPak?

TrekPak is a simple, innovative and customisable divider system for Peli cases, allowing flexible adjustment of dividers as your gear needs change, giving you full control over how you store your equipment.

How do I set up my TrekPak?

To learn how to set up your Trekpak, take a look at our blog post, or take a look at the tutorial video on our Resources page.

What is a Lid Organiser?

A Peli Lid Organiser is the best way to utilise limited space in your case, perfect for small items of equipment.

How do I fit my new Lid Organiser?

To learn how to fit your Lid Organiser, take a look at our blog post, or take a look at the tutorial video on our Resources page.

Do you offer promotional/discount codes?

Currently we do not have any discount codes, however, if you are buying for a business or organisation, you could be eligible for a business discount.