No call centres… No telephone menus… Just human beings. We're open 9am – 5pm, Monday to Friday.
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01457 869 999
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If your question hasn't been answered in the FAQs, please feel free to send us a message below and a member of staff will respond as soon as possible.
When will I receive my order?
Providing the item is in stock, orders placed before 3:00pm from Monday - Thursday will be processed on the same day for next day delivery to a UK Mainland address.
Orders placed after this will be processed the next working day. Orders placed on a Friday will be processed the following Monday for a Tuesday delivery.
What delivery options do you offer?
We offer Next Working Day Delivery if the order is placed before 3:00pm.
Can I track my order?
You will receive an email containing your tracking information. If you haven't received an email, feel free to get in touch and we can track the order for you.
What payment types are accepted?
We accept all major credit/debit cards, as well as Purchase Orders for business customers with a credit account.
How do I return a product?
What does my Lifetime Guarantee cover?
The famous Peli Lifetime Guarantee covers any breakage or defects in workmanship that have not been incurred intentionally, or as a result of a user modification.
For full details on what is covered, take a look at the Peli Lifetime Guarantee page.
Can I order replacement parts?
Replacement parts such as latches, handles and wheels can be sent out on request, subject to availability.