customer service & logistics supervisor

Gail joined us in 2009 and her duties include dealing with warranties and customer services.

Gail doesn’t suffer fools gladly. In fact, she doesn’t suffer anyone gladly. To help customers understand Gail, we list here phrases she uses and what they actually mean.

"Under active consideration" - I’m looking in the files for it.

"Under consideration" - Never heard of it.

"I'm conducting enquiries" - I need more time to think of an answer.

"I’ll look into it" - By the time the wheel makes a full turn, I hope you will have forgotten about it.

"I’ll advise you in due course" - When I figure it out, I’ll let you know.

"In due course" - Never.

"It’s in progress" - Can’t find the paperwork.

"Have a nice day" - Go away.

"How may I help you?" - Get on with it, and make it snappy.

"You've caught me at a bad time" - I'm awake.

mEET the rest of the Team