When You Buy
Data used and shared in order to maintain our high level of service for our customers.
- Delivery – We use couriers like DPD to provide a delivery service, which means they’ll need details about your order so you can get your products.
- Emailing – To ensure you get order confirmation emails, basket reminders, password reset email, etc, we use an email delivery software.
- Feedback – To maintain our high standards of service, we also send out requests for feedback through a review service.
When We Talk
For good record keeping and to help us understand our customers best, we use data on individual interactions with our customers.
- Sign Ups – When an onsite form is completed, i.e. contact us, mailing list subscription, etc, we automate that transfer of data from the form to its best administrative destination, either via a data processing application or our email delivery software.
- Conversations – We use Salesforce to help us manage and maintain hundreds of thousands of interactions our team have had with customers.
When You Browse
We store data on your site usage. You can opt-out of this data being used by changing the cookie settings on your web browser.
- Site Performance – Like most companies, we use 3rd party analytics to monitor our site traffic and performance. In short, it tells us what people do on our site, but keeps it completely anonymised.
- Off-site Advertising – To stay in touch with site visitors, we may advertise to you via social media or Google. This involves sharing the individual Facebook or Google cookie file with Facebook or Google, who would add you to our audience. Like Google Analytics, this is anonymised, meaning we don’t get to see your individual profiles or searches.
This policy (together with our Terms & Conditions and any other documents referred to on it) sets out the basis on which any personal data will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the General Data Protection Regulations 2018 (GDPR), the data controller is Peli Products (UK) Ltd whose registered office is at Peli House, Peakdale Road, Glossop, SK13 6LQ.
Information we collect from you
Information you provided at the time of creating an account, completing a purchase or, subscribing to our mailing list.
Information that you provide by filling in forms on our site (peliproducts.co.uk).
All records of correspondence, with our members of staff both online and offline.
Your IP address, operating system and browser type, for system administration, error diagnosis and website performance analysis.
Information about your usage of our site by using a cookie file to help deliver a personalised service.
Information we process through 3rd parties
In order to perform as efficiently as possible, we use third parties to process some data for the following purposes.
Onsite Behaviour (aka Cookies) – Just like 99.99999% of ecommerce websites in the world, we use website tracking technology, such as Google Analytics, to improve site performance, diagnose bugs/glitches and inform future development. These kinds of software do not identify individuals without consent. If you have previously consented for Google to personalise advertising to you, Google Analytics may associate your visitation information on our website with your behaviour on other devices when signed-in to your Google Account. This may allow us to track your behaviour on this site anonymously, across different devices and pair up session data. For more information about Google Analytics visit here https://www.google.com/analytics or here https://en.wikipedia.org/wiki/Google_Analytics. Please note you can access and/or delete the data Google has on you via Google My Activity. You can also install a Google built add on to your browser to block Google Analytics here.
Form Submissions – In order to efficiently handle requests to subscribe to our mailing list we use a secure, US based, third party applications to collect and transfer the contact data between our website and our email marketing system. If a contact does not wish to subscribe to our mailing list, their data is blocked from being sent to our email marketing system, but is stored, for record keeping only, within the collect & transfer third party applications.
Transactional Notices –We deliver our emails such as order confirmations through a third party software to ensure optimum delivery. This software therefore accesses browsing & purchase data associated to your email address, upon the start of your transaction.
Delivery – To provide you the service & product you require, we use third party companies to handle the delivery of your orders, which require the sharing of your contact information. These companies are DPD, TNT and Pallet Force who have all supplied GDPR compliance agreements.
Correspondence & Records – We use a US based, privacy shield verified, software to monitor and maintain information about customers and contacts. We also use third party email software to send our non-transactional marketing emails to mailing list subscribers only.
Feedback – To ensure we are giving the best service possible, we use the services of a well-known third party review collection technology, which sends out review requests to all who’ve completed a transaction on our website. This service is provided your email address, and your order confirmation email, in order for them to send a review request.
Advertising (aka Cookies) – In order to re-engage you after leaving our site, we may reach you via social media (Facebook, Instagram & Twitter) or Google’s Display Network, promoting our products and services. Opt out of this change the settings of your internet browser to block cookies from our site. However, doing so will result in a depersonalised experience on our site.
Exceptional Circumstances: We may share your data…
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If Peli Products (UK) Ltd’s assets or substantially all of its assets are acquired by a third party, personal data held by it about its customers will be one of the transferred assets.
Storing Your Information
All information you provide to us is stored on our secure servers. Any payment transactions will be processed through PayPal’s highly secure payment gateway. If you have chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
The internet is not a secure medium. However, we have put in place various security procedures to protect your information. When we ask you to submit sensitive personal financial information, such as your credit card number, we use industry standard Secure Sockets Layer (SSL) encryption technology, making these pages secure. We do not retain any credit or debit card details on our system. In addition, we have strict security protocols in place to protect our customer database, and only allow access to it when absolutely necessary and then under strict guidelines as to what use may be made of such details.
Our websites may contain links to other websites and you should be aware that we are clearly not responsible for the privacy practices on other websites. We recommend that you individually check the privacy statements of each and every other website that you visit.
We will not process personal data for marketing purposes without your consent. You can exercise your right to choose which marketing communications you receive by unsubscribing from our mailing list (if you are already subscribed), or blocking cookies from our site via our alert or your internet browser’s settings.
If you have an online account, you can review and change your contact information at any time through your account preferences. You can request to have your data erased by emailing contacting our Data Protection Officer email@example.com, and we will act upon the request within one month.
Access to information
The GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the GDPR. We have an obligation to provide you with any personal data we hold, on request to firstname.lastname@example.org
Changes to our policy