Ian joined us in 2010, having worked for many years in Customer Services for a major telecommunications company.
In Ian we have our own “Grumpy Old Man”. In fact, it is rumoured that the character of Grumpy in “Snow White and the Seven Dwarfs” was modelled on Ian.
If he is in a good mood, that makes him grumpy. And herein lies Ian’s dilemma: being grumpy makes him happy, but doesn’t like being happy… A tortured soul indeed.