Frequently Asked Questions

Peli cases are waterproof hard cases manufactured by the Peli brand, world-renowned for protecting important equipment across a number of industries.  

There are three main ranges: Protector, Storm & Air; each with their own unique qualities, range of sizes and configuration options.  

Find out more about each range here. 

Peli is simply the brand name of Pelican throughout Europe. 

You can learn more about the difference between Peli and Pelican here. 

While we can't guarantee all Pelican products will be stocked on our site, the cases sold on our site remain the same, albeit with slightly different branding. 

We do have a size guide with plenty of information on how to use the site features to find the case that is best suited to you. 

Providing the item is in stock, orders placed before 15:30 Monday - Thursday will be processed on the same day for next day delivery to a UK Mainland address.  

Orders placed after this will be processed the next working day. Orders placed on a Friday will be processed the following Monday for a Tuesday delivery. 

We offer free Next Working Day Delivery if the order is placed before 15:30, as well as Nominated Day Delivery, if available.

You can track the progress of your order on the email you will receive with your tracking information. If you haven't received an email, feel free to get in touch and we can track the order for you.

On receipt of the incorrect item, please get in touch with our customer service team and we will endeavour to get the issue resolved as soon as possible.

Our customer service team should be able to assist with any queries on stock.

We offer PayPal checkout, as well as Visa and Mastercard.

Yes, we do ship to the Channel Islands. Orders shipped to the Channel Islands are exempt from VAT. Please be aware that shipping rates may vary depending on the product(s) purchased and delivery may take up to 3 working days.

We only offer shipping to customers in the UK, Highlands and Islands.

The product must be in saleable condition and in its original packaging to qualify for a return. Fill out the claim form here to submit a request for a return.

The famous Peli Lifetime Guarantee covers any breakage or defects in workmanship that have not been incurred intentionally, or as a result of a user modification.  

For full details on what is covered, or to make a claim, please see here: https://peliproducts.co.uk/info/returns.

Replacement parts such as latches, handles and wheels can be sent out subject to availability.

There are several Peli case inserts available, including: 

• Pick n Pluck foam 
• TrekPak 
• Padded Dividers 
• Lid Organisers & Molle Panels 
• Custom Foam

Pick 'n' Pluck foam layers are made up of pre-scored cubes (measuring approximately 1cm2 each, depending on the case), so you can easily pluck out sections as required, creating a foam insert tailored to your gear. 

Our handy guide explains all the benefits of Pick n Pluck foam, as well as how to create your insert. 

Padded divider sets are a great option for protecting gear setups that frequently change. They provide excellent protection and can be easily reconfigured when needed due to their Velcro attachment.

To learn how to set up your Padded Divider Set, take a look at our blog post, or watch the tutorial video.

TrekPak is a simple, innovative and customisable divider system for Peli cases, allowing flexible adjustment of dividers as your gear needs change, giving you full control over how you store your equipment.

To learn how to set up your Trekpak, take a look at our blog post, or watch the tutorial video.

A Peli Lid Organiser is the best way to utilise limited space in your case, perfect for small items of equipment. 

To learn how to fit your Lid Organiser, take a look at our blog post, or watch the tutorial video.

Currently we do not have any discount codes, however, if you are buying for a business or organisation, you could be eligible for a trade discount.